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Terms & Conditions
DMS (Deaf Message Service) as supplied by Fireco Ltd, Terms and Conditions. These Terms & Conditions must be read with the normal Fireco Ltd "Terms and Conditions of Business".
DMS 1 Interpretation
1.1 In these terms ‘LOCATION’ means the Location in which a DMS Controller unit is installed, ‘END USER’ means any mobile number Connected to DMS, ‘FALSE ALARM’ means when the Fire Panel (CIE) enters its ON, or ALARM, or ALERT state without genuine automatic activation due to fire hazard detection, ‘SERVICE’ means the DMS Service including, but not limited to: back-end administration, upkeep and maintenance of DMS; backup and recovery measures; maintenance visit of Location to include annual inspection of DMS Controller by a Qualified Technician; DMS Controller firmware upgrades; delivery of SMS messages and extended warranty from 24 to 48 months after which time replacement DMS Controller units will be required.
DMS 2 General
2.1 DMS is a secondary alerting device and must not be used as a (or as a replacement of a(ny)) primary fire alerting procedure or process in place within any location. DMS is an additional and reasonable adjustment that aids compliance to elements of the Disability Discrimination Act 2005.
2.2 The Buyer’s Fire Log must be made accessible to the Seller at the Seller’s request if a FIRE message is triggered from a DMS Controller unit installed at any Buyer Location. This will be used to justify triggering DMS (genuine activation). Any information will be kept in strict confidence by Fireco Ltd.
2.3 The DMS Controller SIM Card is leased by the Buyer from the Seller and as such remains the property of the Seller.
2.4 The End User quota is capped at 1000 per Location. Fireco Ltd reserves the right to levy additional charges if this limit is exceeded.
2.5 Termination of the DMS Service per Location can be made by either Seller or Buyer after 30 days. Written notice being given. All End Users will be removed from the DMS Database with an SMS notification. The DMS Controller SIM Card must be returned within 14 working days from the Termination Agreement.
2.6 If during Installation or at any other time the Fire Panel (CIE) Maintenance Company are required on site, the cost shall not be the liability of Fireco Ltd.
2.7 If access is denied, or a booked Installation is not completed due to events outside Fireco Ltd's control, then the cost of reinstallation will be met by the Customer.
DMS 3 Pause Mode
3.1 The Pause Mode function must be used when the Fire Panel (CIE) is activated any time other than during automatic activation due to fire hazard detection. The DMS Controller will remain in Pause Mode with the orange Status LED flashing to indicate the Pause Mode is active for 5 minutes. The DMS Controller will NOT communicate to the DMS Server when the Status LED is flashing, preventing a False Alarm.
3.2 False Alarms will be charged at a cost of £150 + VAT after two such False Alarms have occurred in each year of service from Installation. Using the DMS Pause Mode will not trigger such False Alarms.
3.3 If works or alterations are to be carried out on a Fire Panel (CIE) with a DMS Controller installed, Fireco Ltd must be informed prior to this work being carried out.
DMS 4 Text Message Relay
4.1 The DMS Text Message Relay Service (SMS to End User(s)) is provided by Avanquest UK and is guaranteed at a level of 99.9% service availability.
4.2 The guaranteed attainable peak rate of outgoing SMS messages sent (in total) through the service in a 24-hour period is as follows: 91.7% within 15 seconds, 96.2% within 30 seconds, 97.3% within 60 seconds. These stats do not include situations were mobile signal is absent or any errors of destination network. When triggered via SMS by a DMS Controller unit, the DMS Database is parsed for Connected End Users and ALERT messages are submitted for immediate delivery.
Testimonials
What a great piece of equipment DMS is! It can be used in so many applications - not just to alert the hard of hearing.
Lorne Stewart
Our trials show that DMS has great potential for alerting hard of hearing people using our premises…
Energy Company
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